We make sure your emails get delivered, not deleted.
There's nothing more frustrating than designing the perfect email marketing campaign... only to find that your email has been flagged as spam and blocked from your subscribers. To help ensure that your emails are opened, we've taken the following measures:
- Our delivery servers have been whitelisted by major ISPs.
- Our team monitors Internet blacklists daily. If one of our servers is ever listed, we immediately resolve the issue on behalf of our customers.
- Until a customer is approved, every large campaign is reviewed by our team before it's delivered - and any that use spamming techniques are removed.
- The ThinkSend team verifies all large lists that are imported to ensure that they comply with our strict permission policy.
- Every email we send contains a single-click unsubscribe link.
- We follow up quickly on all complaints of email abuse and our email marketing software is linked to the abuse complaint systems for some large ISPs.
In short, we do our best to ensure that every email we send is permission-based and doesn't diminish our reputation. We make you - and your email marketing campaign - look good. And that’s something your customers and prospects will appreciate too.
Authenticate ThinkSend
Normally when ThinkSend deploys email, we set the email's public "From" email address to match your domain, so the email will appear to be coming from the client. So instead of seeing a "From" of say yourname@thinksend.com, it would be seen as coming "From" yourname@yourdomain.com.
However, there are also hidden email "Received from" tags in the email header (not to be confused with the public "From" address). The "Received from" and "Received by" tags show what domain actually sent the email. Email deployed using ThinkSend will by default show one of our domain names in the "Received from" tags (such as viewcampaign,com, createsend.com, etc.).
Since the public "From" does not match the hidden "Received from" tags, many Internet Service Providers will consider your email as spam, unless you "authenticate" ThinkSend against your Web/email server.
For details on how to do this, please see our Email Authentication page in our Anti-Spam section.
Count on us for support.
Wondering what a "hard bounce" is? Need help creating a subscribe form? Check out our Frequently Asked Questions (FAQ) page, where you'll find definitions, explanations and other useful information about ThinkSend and our email marketing services.
We also offer free email technical support to all our customers through our Contact Us page. Whatever your question, the ThinkSend team will get you the answer you need as quickly as possible.
